Frequently Asked Questions
Everything you need to know about your Petite Plume shopping experience.
How do I determine the right size for my order?
We provide a comprehensive size guide on each product page. Since our collections feature tailored fits, we recommend measuring your bust, waist, and hips to compare against our specific garment dimensions.
What is your domestic and international shipping policy?
We offer standard and express shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the destination and customs processing.
Can I return or exchange an item if it doesn't fit?
Yes, we accept returns and exchanges within 30 days of delivery. Items must be in their original condition, unworn, and with all tags attached. Please visit our Returns Portal to start the process.
What materials are used in Petite Plume garments?
We prioritize high-quality, sustainable fabrics including organic cotton, silk blends, and ethically sourced wool. Detailed material compositions are listed under the 'Fabric & Care' section of each product.
How can I track the status of my shipment?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your package in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible payment installments through Klarna and Afterpay.